Privacy Policy

1. Introduction

FATPIPE, INC. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We provide SD-WAN, SASE, network security, WAN optimization, and traffic management solutions to enterprises. This policy applies to all visitors, clients, and users of our website and services.

2. Data We Collect

2.1 Information You Provide Directly

We collect information you provide directly to us when you:

• Submit contact or lead forms on our website
• Communicate with us via email, phone, or other channels
• Request demos or consultations for our services
• Register for webinars, events, or newsletters
• Engage with our customer support team

This information may include your name, email address, phone number, company name, job title, and any other details you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Usage data (pages visited, time spent, navigation patterns)
• Cookie data and similar tracking technologies
• Server logs (IP address, browser type, operating system, referring URLs)
• Device information (device type, screen resolution)

2.3 Information from Third Parties

We may receive information about you from third parties, such as business partners, marketing partners, and publicly available sources, which we use to enhance our services and communications.

3. How We Use Your Data

We use the information we collect for various purposes, including:

• Responding to your inquiries and providing customer support
• Delivering, maintaining, and improving our SD-WAN and network security services
• Communicating with you about services, updates, and promotional content
• Analyzing website usage to improve user experience
• Protecting our systems, networks, and services from security threats
• Complying with legal obligations and regulations
• Marketing our products and services with your consent

4. Who Has Access to Your Data

4.1 Internal Access

Access to your personal data is limited to authorized employees, contractors, and agents who need such access to perform their job functions. All personnel are bound by confidentiality obligations.

4.2 Third-Party Access

We may share your information with third parties in the following circumstances:

• Service providers who assist with website operations, analytics, and marketing
• FormSubmit (form processing service)
• Google Maps (location and mapping services)
• Analytics tools for understanding website performance
• Legal authorities when required by law or to protect our rights

5. Third-Party Services

Our website uses the following third-party services:

• FormSubmit: Processes contact form submissions. See formsubmit.co for their privacy policy.
• Google Maps: Displays location information. See Google's Privacy Policy.
• Analytics Tools: Help us understand website traffic and user behavior.

We encourage you to review the privacy policies of these third parties.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

• Form submissions: Up to 24 months from the date of submission
• Customer records: Duration of the business relationship plus applicable legal retention periods
• Analytics data: Anonymized or aggregated after 26 months
• Server logs: Up to 12 months for security purposes

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data in a structured format
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

8. How to Delete Your Data

To request deletion of your personal data, you may contact us through any of the following methods:

• Email: help@fatpipebus.us
• Phone: +1 (831) 529-7753
• Contact form: Our contact page

We will process your request within 30 days and confirm the deletion. Please note that certain data may be retained for legal or legitimate business purposes.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your data to the United States.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Owner Contact Information